Refunds Policy

MAREPO LIMITED (Company Number: [Insert Company Number]) is a UK-based company with its registered address at [Insert Company Address]. We are committed to ensuring customer satisfaction and providing clear guidance on refunds and returns. Please read this policy carefully before making a purchase on our website (http://marepo.co.uk/).

1. Eligibility for Returns
   We accept returns for products that meet the following conditions:

• The item is in its original condition, unused, and in its original packaging.
• The return request is made within 14 days of receiving the item.
• The product is not excluded due to hygiene or other reasons (e.g., opened cosmetics, perishable items).

2. Process for Returns
   To initiate a return, please contact us at Info@marepo.co.uk with the following details:

• Your name and contact information.
• Order number and proof of purchase.
• Details of the item(s) you wish to return and the reason for the return.

Once your return request is approved, we will provide instructions on how to return the item to us. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Refunds
   Refunds will be processed under the following conditions:

• Approved returns will be inspected upon receipt.
• If the returned item meets our return criteria, we will issue a refund to your original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Damaged or Defective Items
   If you receive a damaged or defective product, please notify us at Info@marepo.co.uk within 48 hours of delivery. Include photographs and a description of the issue. We will arrange a replacement or refund at no additional cost to you.
5. Non-Returnable Items
   Certain items are excluded from our return policy, including but not limited to:

• Opened or used cosmetics and beauty products.
• Items purchased on clearance or marked as non-returnable at the time of sale.

6. Exchanges
   We do not currently offer exchanges. If you wish to replace an item, please return the original item (if eligible) and place a new order.

7. Contact Information
For questions or assistance with refunds and returns, please contact us at:
MAREPO LIMITED
Email: Info@marepo.co.uk