Delivery and Returns Policy

MAREPO LIMITED (Company Number: [Insert Company Number]) is a UK-based company with its registered address at [Insert Company Address]. We are dedicated to providing a seamless shopping experience, including reliable delivery and a clear returns process.

Delivery Policy

1. Delivery Areas
   We currently deliver to addresses within the United Kingdom.
2. Delivery Times
   We aim to process and dispatch all orders within 1-2 business days. Delivery times may vary depending on the shipping method selected during checkout:

• Standard Delivery: Estimated 3-5 business days.
• Express Delivery: Estimated 1-2 business days.

Please note that delivery times may be affected by factors beyond our control, such as postal delays or holidays.

3. Delivery Charges
   Delivery costs are calculated at checkout and depend on the weight, size, and shipping method selected. Free delivery may be offered on orders over a specified amount, subject to terms displayed on our website.
4. Tracking Your Order
   Once your order is dispatched, we will provide you with a tracking number, if applicable, to monitor the progress of your delivery.
5. Failed Deliveries
   If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, additional fees may apply for re-delivery.

Returns Policy

1. Eligibility for Returns
   We accept returns for eligible items that meet the following conditions:

• The item is in its original condition, unused, and in its original packaging.
• The return request is initiated within 14 days of receiving the product.
• The product is not excluded from returns due to hygiene or other reasons (e.g., opened cosmetics).

2. How to Return an Item
   To initiate a return, please email Info@marepo.co.uk with:

• Your name and contact details.
• Order number and proof of purchase.
• A description of the item(s) you wish to return and the reason for the return.

Upon approval, you will receive instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

3. Refunds

• Approved returns will be inspected upon receipt.
• Refunds will be issued to your original payment method within 7-10 business days if the item meets our return criteria.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Damaged or Defective Items
   If your item arrives damaged or defective, notify us at Info@marepo.co.uk within 48 hours of delivery. Include photographs and a description of the issue. We will arrange a replacement or refund at no additional cost.
5. Non-Returnable Items
   The following items are non-returnable:

• Opened or used cosmetics and beauty products.
• Clearance or sale items marked as non-returnable.

6. Exchanges
   We do not offer exchanges. To replace an item, please return the original (if eligible) and place a new order.

Contact Information
For further assistance with deliveries or returns, please contact us:
MAREPO LIMITED
Email: Info@marepo.co.uk